As COVID-19 continues to impact our local and global community, we want to update you on the steps Digital Attic has taken to ensure both the health and safety of our employees as well as the business continuity of our partners.
At this moment, 100% of our workforce is working remotely from their homes. As we settle into the ‘new normal’ with our remote teams working from home, we at Digital Attic will continue to provide a high level of service and support to you and your teams.
Our team is dedicated to continuing to support our clients through this time. The best way to communicate with our customer support department is to email firstname.lastname@example.org. This will create a ticket for you and will be placed into our customer service queue. We have added additional staff to this team to help make sure that critical updates are prioritized and we can get through these updates more quickly for you.
People and Culture
Our number one goal through this time is the safety of our families and our staff. We are always going to prioritize them first. As a team, we are connecting three times during the day to chat, connect, and support each other. Of course, we talk about projects and our clients as well.
Technology & Communication
Our team is utilizing video conferencing with our clients and will continue to evolve our practices to best serve our team and our clients. These initiatives are evolving rapidly as we optimize this interim home-based workforce journey.
We are continuing to monitor and listen carefully to what is being communicated through the State and Federal Government. We will continue to be as transparent, flexible and responsive to our team and customers.
Should you have any questions at all, please let us know by calling us or emailing us directly.
Stay safe and we will all get through this together!